Habbadad began with a simple observation: the best hotels feel less like buildings and more like good hosts. They remember your name, they know when to step back, and they always have the kettle on. We set out to create a place that carries the calm, honest design of 1960s and 1970s Finland – bold patterns, birch and wool, round windows and generous saunas – and pairs it with the unhurried, characterful hospitality that Britain does so well.

The result is a harbourside hotel resort of 212 rooms and suites, nine restaurants and bars, a traditional sauna spa and four flexible event halls, opening its doors on Friday 25 June 2027. That date was chosen deliberately: it is Midsummer Eve, the longest-light celebration of the Nordic year, and a fitting moment to welcome our first guests.

What we believe in

• Hospitality before everything. Every department, from housekeeping to the late-night bar, is trained around one standard: would we be proud to welcome our own family here?
• Design that lasts. We favour natural materials, repairable furniture and colour that cheers rather than shouts.
• Local sourcing. Our kitchens buy from farms, fisheries and producers across the South West, with Nordic pantry staples brought in where nothing local will do.
• Responsibility. We operate with care for our guests, our neighbours and the harbour we share, including clear safer-play protections for adults who choose to visit our entertainment floor.
• Lower impact. Heat recovery from our sauna and laundry systems, harbour-water cooling and a no-single-use-plastic policy across all outlets.

Our team

We are building a team of more than 480 colleagues across rooms, kitchens, bars, events, spa, security and guest services. Many have trained in Helsinki, Copenhagen, London and Edinburgh; many more are from Bristol itself. We invest in apprenticeships with local colleges and pay at or above the Real Living Wage across every role.

Find us

Get in touch

Last updated: 12 October 2026

1. Who we are

This Privacy Policy explains how Habbadad ("we", "us", "our"), of 41 Harbourside Quay, Bristol BS1 5TX, United Kingdom, processes personal data when you visit habbadad.com, contact us, make a reservation, attend an event or stay at the resort. We are the data controller for the personal data described in this policy. You can reach us about privacy at support@habbadad.com or by post at the address above, marked for the attention of the Data Protection Officer.

2. Information we collect

We collect only the information we need to provide our services. Depending on how you interact with us, this may include:

• Identity and contact data: name, title, postal address, email address, telephone number and date of birth.
• Booking data: arrival and departure dates, room preferences, dining reservations, event details, special requests and accompanying guests.
• Payment data: card details are processed by our PCI DSS–certified payment providers; we retain only a token, card type and the last four digits.
• Verification data: where the law requires age or identity checks for access to age-restricted areas, we record the type of document checked, verification outcome and date. Copies of documents are retained only where legally required.
• Preference data: dietary requirements, accessibility needs, room and pillow preferences, and marketing choices.
• Technical data: IP address, browser type, device identifiers, pages visited and referring URLs, collected through cookies and similar technologies.
• Security data: CCTV recordings in public areas of the resort, access-card logs and incident reports.
• Communications: the content of emails, calls, contact forms and feedback you send us.

Some information, such as dietary or accessibility needs, may reveal health information. We process this only with your explicit consent or where necessary to protect your vital interests, and only to deliver the service you have requested.

3. How we use your information

• To take, manage and fulfil reservations for rooms, dining, spa and events.
• To process payments, prevent fraud and maintain accurate financial records.
• To meet legal duties, including licensing, anti-money-laundering, age verification, safer-play and tax obligations.
• To keep guests, colleagues and property safe, including through CCTV.
• To personalise your stay and remember your preferences.
• To answer enquiries and handle complaints.
• To send newsletters and offers where you have opted in; you can withdraw at any time.
• To improve our website, services and guest experience through aggregated analytics.

4. Legal bases for processing

Under the UK GDPR and the EU General Data Protection Regulation, we rely on the following legal bases: performance of a contract (bookings and stays); compliance with legal obligations (licensing, tax, anti-money-laundering, age checks); legitimate interests (security, fraud prevention, service improvement), balanced against your rights; consent (marketing, non-essential cookies, special category data); and vital interests (emergencies).

5. Sharing your information

We never sell your personal data. We share it only with:

• Service providers who act on our instructions, such as payment processors, booking engines, IT hosting, email delivery and analytics providers, under written data processing agreements.
• Professional advisers including auditors, insurers and lawyers.
• Regulators, law enforcement and public authorities where required by law, including licensing authorities and HM Revenue & Customs.
• A successor organisation in the event of a sale or restructuring, subject to equivalent protections.

6. International transfers

Where personal data is transferred outside the United Kingdom or European Economic Area, we ensure an adequate level of protection through adequacy regulations, the UK International Data Transfer Agreement, the EU Standard Contractual Clauses or other approved safeguards.

7. Data security

We apply technical and organisational measures appropriate to the risk, including:

• TLS encryption for all data in transit and AES-256 encryption for data at rest.
• Role-based access controls, multi-factor authentication and regular access reviews.
• Network segmentation separating payment, guest and corporate systems.
• Annual penetration testing and continuous vulnerability monitoring.
• Mandatory data protection training for every colleague.
• An incident response plan, including notification of the regulator within 72 hours of a qualifying breach and of affected individuals where required.

8. How long we keep information

We keep personal data only as long as necessary. Typical periods are: booking and financial records, six years after the end of the financial year; CCTV, 30 days unless required for an investigation; marketing preferences, until you unsubscribe; contact form enquiries, 24 months; records required by licensing and anti-money-laundering legislation, for the statutory period, normally five years.

9. Your rights

You have the right to access your personal data, correct it, request erasure, restrict or object to processing, request portability and withdraw consent at any time. You also have the right not to be subject to decisions based solely on automated processing that significantly affect you. To exercise any right, email support@habbadad.com. We respond within one month, extendable by two further months for complex requests.

If you are unhappy with how we handle your data, you may complain to the Information Commissioner's Office (ico.org.uk) or, if you live in the EU, to the supervisory authority in your country. We would appreciate the chance to resolve your concern first.

10. Children

Our website is intended for adults. We do not knowingly collect personal data from anyone under 18 except where provided by a parent or guardian as part of a family booking.

11. Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page with its revision date. Material changes will be notified by email to guests with active bookings.

See also our GDPR, CCPA & Cookies Policy.

Last updated: 12 October 2026

Part A – GDPR and UK GDPR disclosures

Habbadad processes personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679), the UK GDPR and the Data Protection Act 2018. This section supplements our Privacy Policy.

• Controller: Habbadad, 41 Harbourside Quay, Bristol BS1 5TX, United Kingdom.
• Contact for data protection matters: support@habbadad.com, +44 (0)117 496 0384.
• EU representative: where required under Article 27 GDPR, the details of our EU representative are available on request from the address above.
• Principles: we process data lawfully, fairly and transparently; for specified purposes; limited to what is necessary; accurately; for no longer than needed; and securely.
• Data protection by design: new systems are assessed through data protection impact assessments before launch.
• Records of processing: we maintain records of processing activities as required by Article 30.

Your GDPR rights

• Right of access (Article 15)
• Right to rectification (Article 16)
• Right to erasure (Article 17)
• Right to restriction of processing (Article 18)
• Right to data portability (Article 20)
• Right to object, including to direct marketing at any time (Article 21)
• Rights in relation to automated decision-making (Article 22)
• Right to lodge a complaint with a supervisory authority (Article 77)

Requests are free of charge unless manifestly unfounded or excessive. We may need to verify your identity before responding.

Part B – California Consumer Privacy Act (CCPA / CPRA)

This section applies to residents of California and describes rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Categories of personal information collected in the last 12 months

• Identifiers (name, email, phone, postal address, IP address)
• Customer records under Cal. Civ. Code § 1798.80 (payment tokens, billing address)
• Commercial information (booking and purchase history)
• Internet or network activity (browsing data on our website)
• Geolocation at city level derived from IP address
• Audio and visual information (CCTV in public areas, recorded calls with notice)
• Sensitive personal information limited to identity documents where legally required and account log-in credentials

Sources are you directly, your devices, booking partners you choose to use, and payment providers. Purposes are those described in our Privacy Policy.

Sale and sharing

We do not sell personal information and we do not share it for cross-context behavioural advertising. We have no actual knowledge of selling or sharing the personal information of consumers under 16.

Your California rights

• Right to know what personal information we collect, use and disclose.
• Right to delete personal information, subject to legal exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of sale or sharing (we do neither).
• Right to limit use of sensitive personal information.
• Right to non-discrimination for exercising any of these rights.

To submit a request, email support@habbadad.com with the subject "California Privacy Request" or call +44 (0)117 496 0384. You may use an authorised agent with written permission. We respond within 45 days and honour Global Privacy Control signals as a valid opt-out request.

Part C – Cookies Policy

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies to make habbadad.com work, to remember your choices and, with your consent, to understand how visitors use the site.

Types of cookies we use

• Strictly necessary: required for core functions such as security, load balancing and remembering your cookie choices. These cannot be switched off.
• Functional: remember preferences such as language and recently viewed rooms. Set only with consent.
• Analytics: help us understand visitor numbers and popular pages using aggregated, pseudonymised data. Set only with consent.
• Marketing: we do not currently use third-party advertising cookies. If this changes, we will request your consent first.

Retention

Session cookies are deleted when you close your browser. Persistent cookies last between 30 days and 13 months depending on their purpose.

Managing cookies

You can change your choices at any time through the cookie preferences link on our website, and you can block or delete cookies through your browser settings. Blocking strictly necessary cookies may stop parts of the site from working. Guidance is available at aboutcookies.org and ico.org.uk.

Questions about this policy can be sent to support@habbadad.com.

Last updated: 12 October 2026

1. Acceptance of terms

These Terms of Use govern your access to and use of habbadad.com (the "Website"), operated by Habbadad, 41 Harbourside Quay, Bristol BS1 5TX, United Kingdom. By using the Website you agree to these terms. If you do not agree, please do not use the Website.

2. Eligibility

You must be at least 18 years old to make a booking or create an account. Access to certain areas of the resort is restricted to adults and may require proof of age and identity. By using the Website you confirm that the information you provide is accurate and complete.

3. Bookings and payments

• All reservations are subject to availability and confirmation by email.
• Prices are shown in pounds sterling and include VAT at the prevailing rate unless stated otherwise.
• Rate-specific cancellation, deposit and amendment terms are shown at the time of booking and form part of your contract with us.
• We may pre-authorise your card for the first night's stay or a deposit, and request a card at check-in for incidental charges.
• Standard check-in is from 15:00 and check-out by 11:00 unless otherwise agreed.

4. Conduct at the resort

For the comfort and safety of all guests, we may refuse entry or ask guests to leave if they behave in a way that is abusive, dangerous, unlawful or disruptive. Smoking and vaping are not permitted indoors. Damage to property may be charged at reasonable repair or replacement cost. Admission to adult-only areas is at our discretion and subject to licensing conditions.

5. Use of the Website

You agree not to:

• use the Website for any unlawful or fraudulent purpose;
• attempt to gain unauthorised access to our systems or other users' data;
• introduce viruses, malware or other harmful code;
• use automated systems to scrape, copy or monitor content without our written permission;
• make speculative, false or fraudulent bookings.

6. Intellectual property

All content on the Website, including text, design, logos, graphics and layout, is owned by or licensed to Habbadad and protected by copyright, trade mark and other intellectual property laws. You may view and print pages for personal, non-commercial use only.

7. Accuracy of information

We take care to keep the Website accurate and up to date. Descriptions of rooms, menus, events and facilities may change, particularly ahead of opening, and we reserve the right to adjust them. Where a change materially affects a confirmed booking, we will contact you and offer an alternative or a refund.

8. Third-party links

The Website may link to third-party websites, including support organisations. We are not responsible for their content or privacy practices.

9. Limitation of liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot be excluded by law. Subject to that, we are not liable for indirect or consequential loss, or for losses arising from events beyond our reasonable control. Our total liability in connection with any booking is limited to the amount paid for that booking. Your statutory rights as a consumer are not affected.

10. Privacy

Our use of your personal data is described in our Privacy Policy and GDPR, CCPA & Cookies Policy.

11. Changes

We may update these terms from time to time. The version in force at the time of your booking applies to that booking.

12. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction, and consumers resident elsewhere may also bring proceedings in their home courts where the law allows.

13. Contact

Questions about these terms can be sent to support@habbadad.com or by telephone on +44 (0)117 496 0384.

Last updated: 12 October 2026

Our commitment

Habbadad is first and foremost a hotel. Our gaming floor is one part of a much wider guest experience, and we want every adult who visits it to do so for enjoyment, within limits they are comfortable with. Gambling should never be seen as a way to make money, solve financial problems or escape difficulties. We train every colleague on the floor and in guest services to recognise signs of harm and to respond with care and discretion.

Strictly 18+

No one under 18 is permitted on the gaming floor or in any adult-only area. We operate a Think 25 policy: anyone who appears to be under 25 will be asked for valid photographic identification (passport, photocard driving licence or a PASS-accredited card). Membership registration with identity verification is required before entry. Colleagues who allow underage access face disciplinary action.

Guidelines for safer play

• Decide on a budget before you arrive and treat it as the cost of an evening's entertainment.
• Set a time limit and take regular breaks – step out to the bar, the terrace or the sauna.
• Never chase losses or play with money set aside for rent, bills or essentials.
• Avoid playing when you are upset, stressed, tired or have been drinking heavily.
• Balance gambling with other activities, friends and family.
• If it stops being fun, stop.

Warning signs to look out for

• Spending more money or time than intended, or needing to spend more to feel the same excitement.
• Borrowing money, selling possessions or missing payments to fund gambling.
• Hiding gambling from family or friends, or feeling guilty about it.
• Neglecting work, study or relationships.
• Feeling anxious, irritable or low when not gambling.

Tools we provide

• Deposit and spend limits: set daily, weekly or monthly limits on your membership account. Decreases take effect immediately; increases only after a 24-hour cooling-off period.
• Time reminders: request session reminders from our hosts at any interval you choose.
• Time-out: take a break of 24 hours, one week or six weeks, during which your membership is suspended.
• Activity statements: request a full statement of your visits and spending at any time.
• Private conversations: ask any duty manager for a confidential chat in a quiet room – no judgement, no pressure.

Self-exclusion protocol

If you feel you need a longer break, you can self-exclude from our gaming floor. The process is straightforward and confidential:

1. Speak to any duty manager in person, call +44 (0)117 496 0384 or email support@habbadad.com with the subject "Self-exclusion".
2. We will confirm your identity and take a photograph for our exclusion register.
3. Choose an exclusion period of at least six months and up to five years. The minimum period cannot be shortened once it starts.
4. Your membership is suspended immediately, and you will be removed from all marketing related to the gaming floor.
5. Hotel, restaurant, bar, spa and event services remain available to you if you wish; staff will discreetly prevent entry to the gaming floor.
6. At the end of the period, exclusion does not lapse automatically. You must request reinstatement in writing, followed by a 24-hour cooling-off period and a conversation with a manager.

You can also register with SENSE (Self-Enrolment National Self-Exclusion), which lets you exclude yourself from all land-based licensed casinos in Great Britain in one step. For online gambling, GAMSTOP offers free self-exclusion from UK-licensed websites and apps. We also recommend blocking software such as Gamban or BetBlocker on your devices.

Third-party exclusions and concerns

If you are worried about a friend or family member, you can contact us confidentially. While we cannot share personal information about another guest, we will review the concern and act on it in line with our safer-play procedures.

Where to find help

If you are in crisis or worried about your safety, please contact your local emergency services or Samaritans on 116 123 (UK and Ireland, free, 24/7).